Echoing the belief of our founder, Mr. Momofuku Ando, that “Eating and sports are the two axles of health”, Nissin Foods is committed to promoting a healthy lifestyle. We do so by initiating and supporting programmes which promote food science and physical education. We see environmental friendliness as part of a healthy lifestyle, and thus also render our support to local green campaigns.
Talents are the greatest asset of our company and our business thrives with talent development. We commit to investing in training and development, talent retention and creating a diversified and inclusive working environment to ensure all knowledge and experience of our employees are properly recognised in a safe and healthy working environment. Creating a fair working environment is essential. During recruitment and promotion, we would only consider an individual’s experience, qualifications and work performance, regardless of their age, gender, physical attributes and ethnicity. In addition, an employee satisfaction survey is done annually to address employee needs. Moving forward, we will further refine our employment policies to promote diversity in the workplace.
We place high importance on customer and consumer feedback. The Customer Care Centre is the official communication channel between our customers/consumers and us. Enquiries and complaints about products and services are collected through a telephone hotline, designated emails and company website contact forms. The Customer Care Centre consolidates the information in a centralised “Customer Feedback Database”, and shares it with the top management on a daily basis for product improvement and our better understanding of the market trend sand consumer needs.