Product safety is one of the key focus areas of our day-to-day operations. To enhance consumers’ confidence, we continue to implement different food safety practices during the procurement, manufacturing, and pre-delivery phases of our products. We have the Management Manual in Hong Kong and the Food Safety Handbook in Mainland China to provide comprehensive guidelines on food safety for our employees.
At the procurement phase, we require our suppliers to meet all relevant safety and quality regulatory requirements for raw materials, packaging materials and products they provide. We analyse raw materials for the presence of agricultural chemicals, veterinary drugs, heavy metals, radioactive and other harmful substances; and conduct investigations on contaminations with genetically modified agricultural products and other substances and check the presence of allergens. At the manufacturing phase, we evaluate the status of the manufacturing process control and implement improvements for any issues discovered during the evaluation. At the pre-delivery phase, we have implemented strict pre-shipment product inspections to ensure all products delivered to customers are qualified. Different types of quality checks and testing, including microbiological, frying oil acid value, weight, appearance, and sensory tests are performed by certified individuals before product delivery.
We continue to maintain our high standards for food safety and quality. All of our food production plants are certified under ISO 22000, and four plants (Fujian Plant, Shunde Plant, Nissin Plant and Winner Plant) are certified under FSSC 22000, an international standard for food quality management systems. Other plants are also preparing to be certified under FSSC 22000 to maintain our high food safety and quality standards. To further promote product safety, the Shunde Plant has adopted the HACCP (Hazard Analysis and Critical Control Point) system to identify hazards and reduce risk in production.
We have also applied rigorous analysis and inspections on raw materials and products. The Food Safety Evaluation and Research Institute Co., Ltd (the “Institute”) in Shanghai, Mainland China, in which the Group and Nissin Foods HD owns a 5% stake and 95% stake respectively, provides technical support for us to perform quality inspections in each production stage, from raw materials to end products. The Institute is accredited by the China National Accreditation Service for Conformity Assessment with ISO/IEC 17025.
An annual review of operations and processes of our plants and suppliers, covering internal and external audit arrangements, inspection, product recall, compliance with food safety standards and training, is conducted. In case of any disputes, testing done by a third-party laboratory is a common way to seek justification during the investigation process. In 2022, we received no complaints, and no products shipped or sold are subject to recall due to safety and health reasons.